Security & Privacy
North & Sparrow Ltd. collects information from its users at different points of the website.
A cookie is a piece of data stored on the user’s computer tied to information about the user. The North & Sparrow Ltd. website employs ‘session cookies’ whereby once the user closes the browser, the cookie simply terminates.
Cookies are used within our site as they enable us to track and target the interests of our customers to enhance the experience on our site.
We will never share, sell or rent individual personal information to any third parties without your permission or unless ordered by a court of law.
We do, from time to time, share aggregate information with selected business partners. As explained, this data does not contain personally identifiable information and instead serves to provide general information e.g. effectiveness of the various elements of the site.
SURVEY & CONTENTS
From time to time, our site may run surveys or contests that invariably request certain pieces of information. Participation in these is completely voluntary and the member therefore has a choice of whether they wish to disclose the information. Requested information typically includes contact information (in the case of competitions) or other ‘personal’ information such as favourite products etc (in the case of customer surveys).
Contact information will be solely used to notify the winners and award prizes. Survey information will be used for the purposes of monitoring and improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with outside parties unless we give prior notice and gain permission from you.
North & Sparrow Ltd. appreciates that ‘privacy’ and ‘security’ are processes that should be implemented rather than be used as buzzwords. We take this issue very seriously and have a series of online and offline measures to help ensure that our policies are adhered to.
From an online perspective, when we ask for sensitive information (such as credit card details), this data is always encrypted and protected using 256 bit Secure Socket Layer (SSL) technology.
From an offline perspective, all customer information is held within a secure customer database that is, again, protected by encryption and security technology; the servers are also protected by physical security measures. Finally, all our employees are kept up to date with our privacy policies and anyone who violates these procedures will be subject to our internal disciplinary procedures.